Residents
Information for existing residents, new tenancies, home ownership and guides for maintaining good living standards and wellbeing.
Existing residents
Information and guides to support our existing residents
Report a repair
Find out how to report a repair.
Pay your rent
Find out the best ways to pay your rent quickly and safely.
Inform us of change
Find all the information regarding the different tenancies we offer and what to do when you wish to end your tenancy.
Moving home
As social landlords, we will try to meet any reasonable requests for transfers from our residents.
Maintenance
Find useful information about repairs and maintenance and safety in the home.
Moving out guide
Are you thinking of moving out of your IDS home? Here is a guide on what you need to do to make your process as smooth as possible.
Living standards
See below to find out more information about our living standards.
Anti-social behaviour
We are committed to promoting a safe and secure environment where residents are able to live peacefully in their homes and communities.
Domestic abuse
If you are someone or know someone that is experiencing domestic abuse, it is important to seek help from a trusted person or organisation.
Tenancy fraud
Tenancy fraud prevents fair access to housing, and that’s why we take it seriously.
New tenancies
There are many ways in which people can register to become a resident.
Wellbeing support
In these trying times when money is tight and getting the right help is not always easy, our residents can now turn to our Welfare and Safeguarding Officer for support.
Referral agencies we work with
