Moving home

We operate a transfer system which means that you can apply to move to another IDS rented property that meets your household needs. We have tried to make our transfer system as simple and transparent as possible and so all our residents are eligible to apply, and we operate a ‘first come, first served’ waiting list. This means your place on the waiting list is determined by the date that you joined the list. This is the only criteria used and is only superseded by emergency moves.

Please note you may not be eligible to move home if you are in rent arrears, or have been responsible for causing anti-social behaviour issues.

We must point out that moving home in this way can take some considerable time, as we only have a small number of empty properties each year that we can let to our residents, and demand is very high.

An easier way to move home is to find someone to swap homes with, known as a Mutual Exchange. To help you do this we are signed up to Home Swapper, which is a national database of social housing residents wishing to exchange their home. We will approve your registration and pay the fee for you to join.

For more information about Mutual Exchanges please see our helpful factsheet or download our Mutual Exchange policy

You can also register directly on the Home Swapper website here.

If you need any help or assistance in getting set up on Home Swapper, please let your estate manager know and we will gladly help.