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Fire safety
Your safety is our top priority. We are committed to making sure you, your family, and your home are protected from the risks of fire. This guide explains what we do to keep you safe and what you can do to help. We work closely with authorities, like the Fire Brigade, to achieve this, but we also need your help.
What we do to keep you safe
Evacuation plan:
If you or someone in your household needs help to evacuate in case of a fire, let us know. We can create a Personal Emergency Evacuation Plan (PEEP) tailored to your needs.
Fire risk assessments:
We regularly assess the fire safety of all our buildings, ensuring they meet safety standards.
Smoke alarms:
We install and check smoke alarms in your home during your annual gas safety check. Make sure these alarms are working by testing them regularly.
Fire doors:
We inspect communal fire doors regularly. These doors are important for stopping the spread of fire, so please do not tamper with them.
Clear communication:
Update you on fire safety issues by letters, text messages, emails, newsletters, and within noticeboards.
Emergency plans:
Each building has an evacuation plan tailored to keep everyone safe in case of a fire. We inspect our blocks regularly to make sure that escape routes are clear.
Keep communal areas clear:
Remove household and other flammable items from corridors or cupboards in communal hallways. As well as fuelling fires, these can block escape routes in an emergency.
Maintenance:
We keep fire safety equipment in good working order, including smoke alarms and fire doors.
What you can do to help
- Stay updated: Make sure everyone in the household knows what to do in the unlikely event of a fire.
- Keep communal areas clear: Please don’t leave personal items like bikes, prams, or furniture in shared hallways. These can block fire exits. Door mats are allowed if they are kept in good condition.
- E-scooter or e-bikes: If you own an e-scooter or e-bike, please be careful when charging batteries – please follow the advice issued by the London Fire Brigade. Although we recognise that electric bikes and e-scooters are becoming common modes of transport, please note that residents aren’t permitted to store or charge them in communal areas.
- Barbecues: Never have a barbecue on your balcony and ensure anything stored on the balcony is fireproof.
- Stay Informed: Pay attention to the fire safety information we provide. It could save lives.
- Share all your fire safety knowledge with the whole family: If you spot signs of faulty wiring, such as scorch marks, flickering lights, hot plugs and fuses that blow for no obvious reason, please contact the repairs team on 020 8800 9606
- Report hazards: Help us keep your building safe by reporting any fire hazards you see in communal areas. If you spot fire safety issues such as faulty fire doors or emergency lights, or if you see rubbish or other items stored in communal areas, call us on 020 8800 9606.
- Test your smoke alarms every month by pushing the button until the alarm sounds. If it does not sound, the battery needs replacing. If the smoke alarm starts to bleep regularly, you need to change the battery immediately. Call the repairs line on 020 8800 9606 if you are unsure and need advice.
Fire safety top tips
Barbecues
Everyone loves eating al fresco and nothing beats a BBQ. But they can be dangerous if not handled responsibly, so do keep safety in mind.
- NEVER use a barbecue – including disposables – indoors or on your balcony.
Place your barbecue on level ground, well away from anything flammable like sheds, fences, trees or tents. - Don’t use any flammable liquids on your barbecue – firelighters are a much safer option.
- Carefully supervise children – little ones may trip and fall, while older children might hurt themselves trying to help.
- Be pet-aware – they can cause accidents by getting under your feet, so either keep them indoors or at least out of the way of the BBQ.
- After cooking, barbecues can stay hot for hours, so take care if moving them.
Candles
A warm glow, delicate fragrance, relaxing atmosphere… candles have become much more than an emergency light source. But with their rising popularity comes greater risk of fire.
- Always put out candles, incense and oil burners when you leave the room and before you go to bed. Double-check that the flame has been extinguished.
- Place candles in well-fitting, heat-resistant holders on stable surfaces to reduce the chances of them being knocked over.
- Keep them away from materials that might catch fire, such as furniture, curtains, piles of paper, books and your hair. At Christmas, don’t place them anywhere near decorations.
- Use proper holders for tea lights, which get very hot and can melt through plastic surfaces like baths or televisions.
- Keep candles out of reach of children and pets.
- Why not try LED candles? They are safe even if you fall asleep or leave them on.
Cooking
Around 60% of fires start in the kitchen – more than in any other room in your home. Follow our tips to reduce risk:
- Don’t leave pans unattended on the hob or grill – if you have to leave the kitchen, turn off the heat.
- If you’re feeling tired, have been drinking alcohol or are taking medication that can make you feel drowsy, it’s safer not to cook and to eat something cold instead.
- Loose clothing can easily catch fire, so take care not to lean over a hot hob, and always keep tea towels and cloths away from the cooker and hob.
- Try to keep the oven, hob, cooker hood, extractor fan and grill clean. Built-up fat and grease can ignite and cause a fire.
- Use spark devices to light gas cookers. They are much safer than matches or lighters, as they don’t have a naked flame. They are safer around children, too.
- Always make sure the cooker and hob are turned off when you’ve finished cooking.
- Check toasters are clean and not placed under kitchen cabinets or close to anything that can catch fire.
- Never put anything metal in the microwave.
- Always keep an eye on children and pets in the kitchen: don’t leave them unsupervised; put matches away; and keep saucepan handles out of reach.
Electrical appliances
Our homes are packed with electrical appliances that make our lives easier, better connected and more entertaining, but each is a potential fire hazard. Take the following precautions to minimise the risk.
- Only buy electrical appliances with a British or European safety mark.
- Keep electrical appliances clean and in good working order.
- Use the chargers that come with your phone, laptop or tablet. Buy genuine replacement chargers – never cheap alternatives.
- Don’t charge devices overnight – over-charging can increase the fire risk.
- Remove filter fluff from tumble dryers in line with manufacturer instructions.
Switch hair straighteners off after use and leave to cool on a heatproof surface. - Use one plug per socket, especially for products that use a lot of power, like washing machines, kettles or microwaves.
- Don’t overload extension leads and only use those with their own fused plug.
- Register white goods so manufacturers can contact you if there are safety concerns about your product.
Working with fire services
We collaborate with local fire services to keep our buildings safe and to share important fire safety information.
Free home fire safety visits
Fire brigades offer free home visits to talk to you about fire safety in your home.
London residents can book a visit: https://www.london-fire.gov.uk/safety/the-home/home-fire-safety-visits