Contact Us

Contacting Industrial Dwellings Society

For any enquiries, feedback or to make a complaint you can Email us on housing@ids.org.uk or call us on 020 8800 9606

Call us

We have now made it easier to contact us and have dedicated phone lines, as shown below, for all of our services.

This means that, during office hours, there will always be someone here to help you.

Should you need to speak to someone in an alternative language to English, please let our staff know as we have the use of language line for translation services.

To report a repair:
Tel 020 8800 9606 and select option 1.
Or you can email repairs@ids.org.uk (please include a photo of the problem if possible)

Residents at Evelyn Court can contact EVO on their app, by calling 020 8691 923 or email living@evo-pm.com

To make or change a boiler service:
Tel 020 8800 9606 and select option 2.

To make a rent payment or discuss your rent account:
Tel 020 8800 9606 and select option 3.

To discuss a transfer or any other rehousing issue:
Tel 020 8800 9606 and select option 4.

For outstanding invoice or financial enquiries:

Tel 020 8800 9606 and select option 5.

For estate services including cleaning:

Tel 020 8800 9606 and select option 6.

To discuss a housing tenancy issue (for example, ASB, succession or any other housing related issues):

Tel 020 8800 9606 and select option 7.

For OUT OF HOURS emergency repairs:

Tel 020 8800 9606 and select option 1.

If you think you would benefit from having any of our documents translated into a different language, please let us know. We are keen for everyone to be included. Please contact any member of IDS staff who will be able to help.