Systems and Technology Officer Vacancy
Full Time, Permanent Hybrid Role – approx. 2-3 days per week office-based
Salary: £39,027 per annum
IDS are seeking a keen Systems and Technology Officer to join our Technology and Data Team. We’re a small team so this role encompasses both that of a systems analyst and a support technician, and is support by an external IT support service.
You will provide first-line support for all technology, systems and devices. You will ensure users are familiar with all our key systems, and that their devices work smoothly and reliably. We’re looking for a passionate and approachable individual who enjoys helping others.
Aside from training and support, you’ll also manage our key systems, ensuring that they’re well maintained and provide the features and benefits our colleagues require. You’ll take the operational lead on testing, triage, upgrades and development. As such, we’re looking for someone who has experience of managing, supporting or implementing a housing management system; experience of Civica Cx is highly desirable, but we welcome interest from those who either have experience with another housing management system or a different but similarly complex system.
Key responsibilities include:
- Provide first-line user support for systems and devices
- Provide appropriate onboarding, training and support to users
- Manage the technology ticket system, logging, updating and closing tickets in real time
- Implement routine system changes and enhancements, including configuration, testing and triage
- Coordinate system upgrades, including user acceptance testing (UAT)
- Perform defect management, testing, reporting and resolution
Download the full job description
Ready to Apply?
Please send your CV with a cover letter to recruitment@ids.org.uk
Closing date for applications: 17th May 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.